管理学第十三讲要领.ppt

15- 冲突管理 绝大多数的关系冲突是功能失调的; 冲突中人与人之间的敌对/不和与摩擦加剧了人们人格之间的差异,减低了理解和信任; 因而对组织任务的完成有副作用; 低水平的过程冲突与中等水平的任务冲突是积极的, 管理者对冲突的管理往往用五种处理的方案 ? Prentice Hall, 2002 Chapter 15 UNDERSTANDING GROUPS AND TEAMS ? Prentice Hall, 2002 15-* Learning Objectives You should learn to: Differentiate between formal and informal groups正式与非正式的区别 Describe the five stages of group development群体发展的五个环节 Identify how roles and norms influence an employee’s behavior 角色与规范对员工的影响 Describe the key components in the group behavior model 群体行为模型的关键构成因素 Identify the advantages and disadvantages of group decision making 解释群体决策的优势与劣势 15-* Learning Objectives (cont.) You should learn to: Explain the increased popularity of teams in organizations 解释工作团队在组织中日益盛行的原因 Describe the four most common types of teams in organizations 在组织中运用最广泛的四种团队的类型 List the characteristics of effective teams 高效团队的特点 Identify how managers can build trust 管理者如何构建信任 ? Prentice Hall, 2002 15-* Understanding Group Behavior Group 群体的定义 two or more interacting and interdependent individuals who come together to achieve particular goals formal groups - established by the organization have designated work assignments and specific tasks 有明确分工和具体的工作任务 different types exist informal groups - occur naturally in the workplace in response to the need for social contact 自然而然的反映社会交往与接触的需要,在友谊和爱好的基础上形成的 ? Prentice Hall, 2002 15-* Examples of Formal Groups ? Prentice Hall, 2002 15-* Understanding Group Behavior (cont.) Stages of Group Development forming 形成- people join the group either because of a work assignment or for some other benefit begin to define the group’s purpose, structure, and leadership 定义群体的目标/结构和领导层 stage marked by much uncertainty storming 震荡- acceptance of the group’s existence conflict over who will control the group突出内部冲突的阶段 norming - relationships and a sense of group identity develop 群体对什么是正确的成员行为达成共识 group assimilates 吸收a common set of expectations of what defines correct member behavior ? Prentice Hall, 2002 15-* Understa