英语酒店实训1.doc

Unit1 making Room Reservation Words and phrases Information desk 问讯处 cloak room 行李房、存衣处 reservation department 预订部门 receptionist 接待员 standard/superior single room 标准单人间 standard/ superior double room 标准双人间 twin room 标准间 deluxe room 豪华间 residential suite 总统套房 suite room 套房 deluxe suite 豪华套房 room availability 房间可用率 room type 房型 revise the reservation 修改预订 postpone the reservation 推迟预订 extend the reservation 延长预订 lounge 休息厅 lobby 大厅 delegation 代表团 room rate 房价 Sentences 1.Good morning. Room Reservations. May I help you? 早上好，预定处，请问我能帮助你吗？ 2.Hold on, please. I will put you through to the reservation department. 请等一下，我帮你转接到预定处。 3.For which date? /when are you going to arrive here?/How many nights are you going to stay here? 哪一天/你什么时候到达这里？/你将住在这里多久？ Could you tell me under whose name was the reservation made? 能告诉我预订写谁的名字吗？ Is it possible for you to change your reservation date? 你有可能改变预定日期吗？ Would you like us to put you on our waiting list and call you in case we have a cancellation? 你是否希望我们把你写在等候名单上，一有取消就联系你。 Could you recommend me another hotel which won’t be full up? 可以推荐其他没有住满的酒店给我吗？ I am going to check the room availabilities for those day. 我将要检查这几天房间可用情况。 I’d like to cancel a reservation since my schedule for the following days has been changed. 因为我接下来几天的行程改变了所以我想取消预订。 It is the reservation for yourself or for another party 为自己预订还是为其他人呢？ Job positions and job responsibilities Job positionReceptionist A receptionist was responsible only for a few tasks that included answering calls,forwarding them to respective departments,receiving and sending mail,taking care of correspondence,welcoming visitors and tending to their needs.Today,with technological development and increase in scope,the duties of a receptionist have undergone tremendous change.The following point will give you a better idea of a receptionist’s profile and his/her job description.  Unit2 Checking-in Words and phrases walk-in guest 未经预订而入住的客人 assport 护照 registration form 登记表 fi