柜员星级管理办法印发稿(国外英语资料).docVIP

柜员星级管理办法印发稿(国外英语资料) Attachment 1: Tancheng county rural credit cooperation association The method of evaluation of the star management of the teller Chapter I general rule Article 1 with a view to set up and practice take the customer as the center the management idea, the front desk clerk to improve service skills and quality of work, make counter service brand, improve the market competitiveness of rural credit cooperatives, enterprise research, decided to cabinet star management, these procedures are formulated. Teller mentioned in article 2: for the purposes of these measures is to point to in tancheng county rural credit cooperative association manages business organization engaged in the deposits, loans, account settling and cashier counter in Taiwan before and after of the business personnel, mainly including outlets, the director of the tellers, business counter, cash counter and so on. Article 3 in the principle of unified standard, star management, dynamic evaluation, positive incentive, the organization carries out the class evaluation and appraisal of the teller. (1) uniform standards: the requirements for the entry of the stars, the evaluation of the contents and the standards, the evaluation methods and procedures, and the incentives are formulated by the UN. (2) star management: according to the basic quality of tellers, business study, quality, service skills, and standardized services division of different star, enjoy different performance adjustment coefficient. (3) dynamic evaluation: in accordance with human resource management, the Associated Press organizes a quarterly performance rating of the teller, and the number of the cabinet-level personnel can be lowered. (4) positive motivation: through tellers star management, establish the typical positive, give play to the role of positive incentives, guide the broad masses of staff in prelude for optimal actively, improve the comprehensive quality and service quality. Chapter ii standards for the