酒店英语-酒店英语投诉和投诉处理.docVIP

两分钟做个小测试，看看你的英语水平：/test/fayin.aspx?tid=16-73675-0 美联英语提供：酒店英语投诉和投诉处理 酒店英语：抱怨服务（双语） Complaining about the Service 抱怨服务 Why is my order taking so long? 我点的菜为何这么久？ I’ll see if the chef has begun to cook the meal. 我去看看厨师是不是已经帮你做了。 I believe that there is an error on my bill. 我的账单有误。 Look what you have done! 看看你做的好事！ I’d like to apologize for our carelessness. 我为我们的粗心道歉。 What’s that got to do with it? 那有什么关系呢？ Could you please send me the cleaning bill and we will refund the cost to you？ 请把清理费用的账单寄给我们，我们把钱退还给您，好吗？ We are very sorry to have caused you this trouble. 很抱歉给您带来这种麻烦。 There is something terrible in the soup. 这汤里有脏东西。 That won’t do at all! 那根本不能喝！ It would be better if you want to make up anyway. 如果你们想补偿一些，那会让人感觉好些。 One of our cooks is ill today. 今天我们的厨师，当中有一个生病了。 Please do. I would also like to speak with the manager. 请吧。我要跟你们经理谈谈。 Here’s an appetizer on the house to show our apology. 这是我们店的免费开胃小吃，送给你以表达我们的歉意。 Can you switch it? 你能给换一下吗？ May I clean it up for you? 我可以为您清理吗？ I think you have made a mistake. This muffin isn’t what we ordered. 我想你可能弄错了，我们没点这道松饼。 This baked potato tastes funny. I think it may be soggy. 这个烤马铃薯味道很怪。我想可能是没烤透。 Would you like it baked a little more? 你愿意把它再烤一下吗？ Why not？ 好吧。 I’ll see that it’s changed straight away. 我马上把它换掉。 It’s a busy time. 这会儿太忙了。 酒店英语：处理投诉 What’s problem，sir？Can I be of assistance？ 先生，出了什么问题？我能为您做些什么？ This is quite unusual. I will look into the matter. 这是很少有的，我会调查此事的。 I will get you another one. 我再去给您重端一份上来。 I will have them prepare another one. Would you like some drinks while you are waiting？ 我去让他们重做一份，您是不是愿意边喝饮料边等？ Shall I have the dish cooked again？ 要不要我去把这道菜再重做一遍？ I will take to the chef and see what he can do. 我去和厨师长商量一下，看看他是否能给予补救。 I’m terrible sorry. I can give you something else if you’d like. That will be on the house，of course. 非常抱歉，如果您愿意，我可以给您上点别的菜，这当然是本店免费赠送的。 Would you like to try something else？with our compliments, course. 您是不是想吃点别的什么，这当然是餐厅的一点敬意。 I will see about your order. Would you like some appeti