志愿者管理案例分析.ppt

Managing Integrating Volunteers Case StudyCyclone Larry Cyclone Larry – Key Challenges飓风拉里-主要挑战 Integration of pre-existing expertise with post-event management structures 在灾后管理体制中将已有的专家整合到一起 Integration/co-ordination of entire emergency management process 整合/协调整个应急管理程序 Community/needs driven support services 以社区/需要为动力的支持服务 Flexibility 灵活性 Cyclone Larry - Volunteer Roles飓风拉里-志愿者的角色 Evacuation centres 疏散中心 Basic needs (food/water) 基本需求（食物/饮用水） Donated goods distribution捐赠物资发放 Care comfort/Outreach 护理和慰问/推广 Community development 社区发展 Volunteer Types志愿者类别 Those affiliated with an organisation prior to an event在灾前附属于某一个机构的 Trained经过培训 Understand roles, disaster management arrangements理解角色，灾难管理安排 Credentials legitimacy verified 经过认证和合法的 Prepared有准备的 Spontaneous volunteers自发的志愿者 Motivated by the disaster受灾难推动的 May bring specific skills/experience 可能会带来特殊的技术和经验 Most effective when trained, organised integrated在培训，组织和整合后会十分有效 Cyclone Larry - Volunteer engagement飓风拉里-志愿者的参与 Relationships with key stakeholders与主要团体间的关系 Integration/Needs driven整合/按需分配 Insight/awareness of community vulnerability and emergency management arrangements了解/知晓社区的弱点和应急管理的安排 Capacity to identify and meet emergent needs有能力发现和满足紧急需求 Flexibility of roles; basic needs, practical assistance, information, personal support角色的灵活性，基本需求，实际帮助，信息，个人支持 Cyclone Larry – Key Lessons飓风拉里-主要教训 Key Lessons 主要教训 Community expectation社区期望值 Volunteer expectation志愿者期望值 Flexibility灵活性 Integration/partnership整合/伙伴关系 Harnessing local capacity利用地方资源 Development/learning opportunity发展/学习机会 Availability/impact on ongoing services实用性/对持续服务的影响 Training/understanding培训/理解 Suitability/appropriateness可持续性/合适性 Flexibility/leadership灵活性/领导力 Volunteers - Key requirements (General)志愿者-主要要求（基本） ? Comprehensive information flow and updates全面的信息流通和更新 ? Flexibility in roles and duties based on needs根据需要，角色和职务要有灵活性 ? Good briefings好的简报 ? Ongoing support by colleagues and management –regular checking and communication同事和管理