商务交际英语chapter10-nonverbal communication.pptVIP

* * * * * * * * Body Actions 身体动作 Eye contact 眼神交流 In one-to-one situations, effective eye contact builds interpersonal trust and confidence in each other. 在一对一情况下，有效的眼神交流会建立起信任和自信。 Exercise the self-discipline necessary to develop strong eye-contact skills. 自我修养能够有效提高眼神交流的技术。 Posture 姿势 Posture: the way you stand or sit. 姿势：是指你的站姿或坐姿。 It conveys your level of confidence. 它会体现你的自信程度。 Furnishings 陈设 A part of business strategy. 商务策略的一部分 Color 颜色 It establishes a mood within an environment. 在环境下建立起一种心情。 Exercise 3: Checkpoint on Page 117 Do the exercise in 5 minutes. Discuss the answer in class. Checkpoint 3: 1. True 2. True False True True For Case Study: The answers Discuss the answers in groups. Report it groups by groups in class. For the discussion questions: - Think over those questions after class. Break Time 10.2 Listening: An Important Interpersonal Skill 倾听：重要的人际交流技巧 The listening Process 聆听的过程 Hearing is a function of the ears. 倾听是指耳朵的运用 2. Focusing attention involves concentrating on the speaker and what he or she says. 专注注意力需要专注于说话人的话语 Understanding means that you can attach meaning to the speaker’s message. 明白是指你是否明白说话人所说 Remembering is essential. 记忆是必须的 Types of Listening 聆听的类型 Casual listening 日常聆听 Active listening 主动聆听 Types of Listening 聆听的类型 Casual listening 日常聆听 It sometimes called passive listening, is listening associated with conversation and entertainment. 有时被成为被动聆听，由谈话和消遣融合一起。 ** Although the listener may comprehend the message, remembering is not critical. Casual listening is relaxed. 虽然听者会理解信息，但不一定要记住。日常聆听是很轻松的。 Active listening 主动聆听 It requires understanding and remembering and has purpose. 需要明白以及记住信息，而且具有目的性。 ** When you listen actively, your mind is alert and absorbs what the speaker says. 当你主动聆听时，你的思维会留神而且注意说者的话语 ** Ac