亚马逊客服培训 - ct.pptVIP

亚马逊卖家培训PERFORMANCE 概览 Customer Metrics-客户维度 Order Defect Rate订单缺陷率 Target1% * Negative Feedback Rate * Filed A-to-z Claim Rate * Service Chargeback Rate Customer Feedback 备注： 买家在90天内都可以评价，60天内修改或移除。 Pre-fulfillment Cancel Rate a. 买家发起的不算在内 b. 目标 2.5% Late Shipment Rate a. As of March 2015, Amazon changed the way we calculate your late dispatch rate. To help better set customer expectations, an order will now be considered late if dispatch is not confirmed by the expected?dispatch date. An order was previously considered late when the?dispatch confirmation was overdue by thr