建平中学英语：高二下U1写作练习.ppt

Dear Manager, I am writing to complain about the awful service I have received at your shop. Last week, I bought a mobile phone from your shop, but now I find I cannot use it to send text messages. So I took it back to your shop and told the shop assistant what had happened. When I bought the mobile phone, your shop assistant had guaranteed a full refund within tow weeks if the phone did not work properly. However, when I came back in, to my great surprise, they said the problem of mobile phone was not their responsibility at all; and they even refused to examine it for me. Your shop enjoys a high reputation for high-quality products and good service. I was disappointed to see that such a thing happened in your shop yesterday. If your shop assistant continues treating the customers like this, I’m afraid your business will be affected in the long run. I hope you can look into the matter in person and give me a reasonable explanation as soon as possible. Thank you for your time and consideration in this matter. I am looking forward to your reply. Yours sincerely, Tim Dear Manager I am writing to complain about the awful service I have received at your shop. Last week, I bought a mobile phone from your shop, but now I find I cannot use it to send text messages. So I took it back to your shop and told the shop assistant what had happened. When I bought the mobile phone, your shop assistant had guaranteed a full refund within tow weeks if the phone did not work properly. However, when I came back in, to my great surprise, they said the problem of mobile phone was not their responsibility at all; and they even refused to examine it for me. Your shop enjoys a high reputation for high-quality products and good service. I was disappointed to see that such a thing happened in your shop yesterday. If your shop assistant continues treating t