写作特别突破12。投诉信.pptVIP

12.投诉信;文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。在语言方面，要注意把握分寸，要公平、公正。投诉信应包括三个方面的内容： 1. 表明写信目的，投诉的内容。 2. 投诉的具体原因。 3. 希望得到的结果。 ;常用语块 1. 抱怨 ________________________ 2. 表达不满 ________________________ 3. 忍受 ________________________ 4. 对……满意 ________________________ 5. 糟糕的服务 ________________________;6. 采取措施 ________________________ 7. 解决问题 ________________________ 8. 预防……发生 ________________________ 9. 调查此次事件 ________________________ 10. 以粗鲁的方式 ________________________;11. 向……道歉 ______________________ 12. 出乎意料 ______________________ 13. 不用说 ______________________ 14. 尽快 ______________________ 15. 把某事牢记在心 ______________________;套用句式 我写信是投诉关于…… 2. 这几年我对你们的服务都很满意，但是我写信是表达关于……的不满。 ;3. 我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……;4. 我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。 5. 你若能尽快采取措施处理这个问题，我将感激不尽。;习作修改(做短文改错，背经典范文) Dear Sir, I’m writing to express my dissatisfaction about the mobile phone of Dephone-S250 I bought in 20th Apr. 2015 at Teemall. Ten days before that, it didn’t ring or sent text messages. Then I took them to the seller, but was told that the model had been sold out and I had to wait at least three month for a new one. Later I went to the repairman. ;He said since it was a new model in China, it was impossibly to fix it without the right spare parts. I was so desperate on hear that. What can I wait that long? Therefore, I sincerely hope you can send to me a new one of same model. I would greatly appreciate it if you could take measures to solve the problem as soon as possible. Sincerely yours, Bu Manyi;课堂练习 假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下： 1. 问题：牛肉面有苍蝇，服务员态度粗鲁。 2. 要求：餐厅赔礼道歉。 注意：1. 词数100左右。2. 可以适当增加细节，以使行文连贯。3. 开头语和结束语已为你写好。;Dear Sir, I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’