物流方式-小包.pptx

小包;内容;China Post 介绍;小包物流状态;小包物流状态——正常;;;;Not found，查询网址无法查询到 丢包，物流状态停止更新，表示丢包 状态显示delivered,客人反映没有收到，表示有可能丢包 退件，仓库同事收到因各种原因而退回来的包裹（海关原因或未投妥等） 中途返航，状态显示物品从目的地返回（退件其中一种） ;异常：RA350265896CN跟踪号停止更新（查询时间是2013/08/05）;异常： RB599848898CN 跟踪号停止更新（查询时间是2013/08/05）;; 因为小包的运输时间比较长，在等待间，要不断发送关怀邮件安抚客人的情绪。 3封售后关怀邮件时间： ——购买后一天(ERP发送) ——购买后20天(手动发送) ——购买后30天(手动发送) （不同产品线的关怀邮件模板和类型不一样）;预防小包物流异常——关怀邮件（小包发货后，当天ERP系统发出）;预防小包物流异常——关怀邮件（小包正常发货后20天）;预防小包物流异常——关怀邮件（小包正常发货后30天）;处理小包物流异常; ;Wait…to Refund（example） Hi friend, ? Thanks for your confirmation. As you may understand, the shipping time is largely delayed due to the festival. We do sincerely hope you can wait for 7 more days since the package is on the way now. If you cannot receive the item till 5th Jul, just inform us via eBay Message and we would resend you a new item. How do you think about it? If its urgent for you, we could refund you the money first, when you receive the item, you could return the money back to our paypal account. ? Waiting for your reply Sincerely;Replacement : (example) Hi friend, ? Thanks for your communication. We are really sorry for the delay during the festival. Even though the package is still on the way, we could resend you a new one, but please confirm your shipping address before the replacement, ok? As you may understand, a wrong shipping information may lead to the failure of delivery. Should you have any other ideas, please feel free to contact us. ? Warm regards;China Post 物流异常处理: 常见情况分为： 物品在途: 解释情况，说服客人等待 无法查询: 解释情况，否定丢包，说服客人等待 丢包: 表示理解，承认邮政丢包，提供解决方法 中途返航： 事故原因归于客观，博取对方同情，提供解决方法 ;Hi there,? Thanks for your contact. No worry your item has been shipped out within 2 working days after receiving your payment. We checked your tracking number xxxxxxxxxxxx and it is on the way to you now. You can logon the site to view the status shipment. /IndexEn.html?. In general, it takes about 25-35 BUSINESS days for cross-border transaction. Because of BOOM SEASON, the delivery may be a little delay. P