酒店新员工英语培训.ppt

Apologies 表示道歉　　　　 I‘m sorry，sir （madam）。对不起，先生（小姐）。　 I‘m sorry to trouble you.　　对不起打扰你了。 I‘m sorry to have taken so much of your time.　　对不起占用你太多时间了。 I‘m sorry to have kept you waiting 。　　对不起让你久等。 Excuse me for interrupting you.　　原谅我打扰你了。 pardon Good wishes Have a good time！祝你们玩得愉快！ Have a nice evening！祝你晚上愉快。 Happy Birthday！生日快乐。 Merry Christmas！圣诞快乐。 Wish you a pleasant journey 祝你旅途愉快 Happy landing 祝你安全抵达 酒店各部门 ?Executive?Office行政办公室 ?Human?Resources?Dept.人力资源?部 ?Front?Office前厅部? ?Housekeeping?Dept.管家部? ?Food??Beverage?Dept.餐饮部 ?Financial?Dept.财务部? Sales?Dept.市场营销部 ?Security?Dept.保安部? Purchasing Department 采购部 Engineering?Dept.工程部 专业名词 professional terms Check in 入住 check out 退房 Room rate 房价 service charge 服务费 Deposit 押金 reservation 预订 Cash 现金 credit card 信用卡 Single room 单人间 standard room 双人间 Receipt 收据 invoice 发票 Charge 零钱 我们的岗位 Reception 前台 receptionist 前台接待 Concierge 礼宾 cashier 收银 Clerk 文员 security guard 安全员 General manager 总经理 Department head 部门经理 Assistant manager 大堂副理 Captain 领班 supervisor 主管 Duty manager 值班经理 实用句子 Is there anything else I can do for you? 还有什么可以为你效劳的呢？ How long do you plan to stay? 您打算住多久呢？ How many people do you have? 您一共几位？ The total cost would be RMB398. 您一共消费了398元。 What kind of room do you prefer? 您想要那种房间呢？ You’ll have to pay a deposit of 1000 Yuan. 请您先付一千元的押金。 We don’t have any single room available, would you mind a double room stead? 我们暂时没有单间了，您看标间可以吗? Here is your key, enjoy your stay in our hotel. 您的房卡，入住愉快！ Here is your table. 这是您的座位。 What would you like to drink？ 您想喝点什么？ Hope you enjoy your meal. 用餐愉快。 Please write your invoice payer.请填一下发票单位。 How would you like to pay? In cash or by credit card? 您用什么方式付款？现金还是刷卡? Thank you! Good morning ，sir（madam）　　早上好，先生（小姐）　　2、Good afternoon ，ladies and gentlemen　　下午好，女士们，先生们。　　3、Good evening ，miss Price　　晚上好，普莱丝小姐。 Miss/ Mrs. /