韩林公开课课件.ppt

Unit4 If You Receive a complaint 洪泽中等专业学校 韩林 * When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing. II. Practical Writing Letters of Complaint Practical Writing Letters of complaint usually include the following stages: Background – describe the situation Problem – cause and effect Solution Warning (optional) Closing Practical Writing General Tips: Try to make sure your letter is sent to the right person or department. Try and keep your letter short. Be polite as sarcasm or rudeness will not help your cause! Say what you want for your complaint to be resolved. Give a reasonable timetable for action to be taken before you will consider other options. Keep a copy of letters you write. Practical Writing Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters. You may get more details of writing this kind of letters by learning them. Practical Writing Complaint Letter Templates Sample Letters: Complaint letter Templates: Sample Letters: Sample 1 Practical Writing Dear Mr. Chang: On September 10, our order for 280 women S cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated immediately, and the result shows the damage was due to improper packing, for which the suppliers are definitely responsible.Needless to say, we have suffered a great loss from this, as we cannot sell the sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us. (Addresses are omitted) Sincerely yours,Sunny LeeManager *