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- 2017-07-10 发布于江西
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A Framework to Evaluate
Service Operations:
Dynamic Service-Profit Chain
KALYAN SUNDER PASUPATHY, UNIVERSITY OF MISSOURI
KONSTANTINOS P. TRIANTIS, VIRGINIA POLYTECHNIC INSTITUTE AND STATE UNIVERSITY
© 2007, ASQ
Managers in organizations make operational investment INTRODUCTION
decisions all the time. These investment d
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