家政服务公司的商业模式创新（Business model innovation of domestic service companies）.docVIP

家政服务公司的商业模式创新（Business model innovation of domestic service companies）Traditional housekeeping service company (hereinafter referred to as domestic companies) mostly belong to the intermediary company, is in the supplier (housekeeping waiters) and between the buyer (customer) to provide services, to bring every business transaction, a charge from the customer side of intermediary service as a source of income, traditional domestic service value chain diagram below:This business model of domestic service company has the following disadvantages:First: there is no solution to the service risk, and there are many service disputes.Housekeeping services tend to be home for personalized service to customers, this means that there is a risk some service between the customer and the waiter, is first and customer recognition of the waiters service quality risk, and then for some to take care of children, the elderly security risks, the last is the customers property damage risk, in daily life, we will hear and meet many things about this kind of dispute. Customers are aware of the risk of domestic service problems, tend to use legal weapons to - to avoid the risk of service contract, this is actually the risk transfer to the domestic companies, domestic companies in order to avoid this risk, often have to take the contract, the deposit, using an acquaintance, so we see many domestic companies are locals, is due to the accident happened to run the idea, but it will cause the attendant problem of high cost.Second: domestic companies provide a single value that cannot be locked to customers and waiters.Most of the domestic company is faced with family provides intermediary service, such as introduction nanny, introduce daily health, housekeeping attendant, etc., they are family to provide for the customer the attendant information for customer choose, but customers are often meet with the waiter after directly and the attendant to oral or written contract, to circumvent the dome