深化细微服务提升酒店管理水平（We will deepen the management level of the hotel）.docVIP

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深化细微服务提升酒店管理水平（We will deepen the management level of the hotel）.doc

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深化细微服务提升酒店管理水平（We will deepen the management level of the hotel）

深化细微服务提升酒店管理水平（We will deepen the management level of the hotel） We will deepen the level of management of the hotel Ma Qingju (shandong steel laiwu group jinding company new building shandong laiwu 271104) In August and September 2008, China successfully hosted the Olympic and paralympic games. During the period, The facilities and services of Olympic venues and Olympic village won the praise of the athletes. Due to the In these hardware and software facilities, the concept of micro-service is incorporated everywhere. Such as Mr. In the village, from the temperature of hot water to the level of the toilet to the number of TV channels and communication interface The style and so on, all carried out comprehensive test and scientific setting; For the convenience of disability Mobilizing, the bedroom bedside table adds tissue, bathroom laundry detergent is cut The mouth; The volunteers in the stadium and the Olympic village are all over the place, providing enthusiastic consultation at any time And services, and so on. These micro-measures effectively improve service quality and service water Ping has provided a useful reference for our hotel management. The subtle service is a new concept in hotel management, which emphasizes thinking in detail, Start from the micro, provide meticulous service to the guest. In recent years, in various hotels It has been widely advocated and applied as an effective way to improve service level. Laiwu emerging As the earliest and the only three-star hotel in laiwu, the building itself In 2005 to open The introduction of fine service has achieved better results. The author combines the new building and others The hotel conducts and deepens the fine service and improves the management and service of the hotel Ping, on the following points: First, pay attention to detail, set up a small service idea The details determine success or failure. Hotel management is not big, but every detail of the service All of the little things reflect the ma