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Unit 5 Enquiry and Replies III. Key to Exercises 练习题答案 Answer the following questions. What are the five steps of a business negotiation? The five steps of a business negotiation include enquiry, offer, counter-offer, acceptance and conclusion of a contract. What is an enquiry? Who should make an enquiry? An enquiry is to seek the supply of products, services or information. Usually, in business negotiations, it is the buyer who takes the initiative to make an enquiry to the seller. However, sometimes, a seller can also initiate the negotiation by making an enquiry to a foreign buyer, i