质量管理Classwork of Chapter 9.pptVIP

Classwork of Chapter 9 Ⅰ. CHOICE QUESTIONS 1. A tool, developed by Michael Porter, that disaggregates a firm into its core activities is referred to as the: a. value chain b. assessment continuum c. value analysis d. appraisal review e. assessment analysis 2. Which of the following is not one of the primary activities in the value chain? a. outbound logistics b. operations c. human resource management d. Service e. inbound logistics 3. Which of the following is not one of the support activities in the value chain? a. procurement b. technology development c.