Chapter 3 函电.pptVIP

Chapter 5 How to make an enquiry? Chapter 5 How to make an Inquiry Inquiry: (1)Supposing that the enquiry is the first letter, the enquirer should tell the receiver how and by whom he was introduced or from where the enquirer got the supplier’s name and address. (2)If the enquiry is a response to a letter from the addressee party (the supplier), thanks should be expressed first. (3)The company’s line of business. What commodities it intends to buy and the types, quantities and specification of them. (4)Asking for the trade terms, such as the quotation/offer, terms of payment, package, insurance etc.,telling the supplier the terms he wishes to have. (5)Giving a clear picture of the market for the commodities concerned. (6)Asking for catalogues, price-list and samples… (7)Expressing his earnest desire to do business with the opposite party and expecting an answer. (8) The others An inquiry should be courteous, concise and strictly to the point. The exact requirements including price terms, payment terms and the expected date of delivery should be stated very clearly and reasonably. Response to an Inquiry (1)Expressing thanks for receiving the enquiry letter. (2)Fully understanding the requirements of the enquirer, giving correct answers in detail. (3)Information concerning the transaction, such as the catalogue, price-list samples etc. should be enclosed in the replying letter or sent under separate cover. In case of the latter, what will be sent separately should also mentioned in the replying letter. (4)Properly introducing the market quotation and the marketability of the goods concerned so as to arouse the desire of the prospective buyer to buy them. (5) Expressing the hope that the opposite party will place an order but not forcing him to (6)In case the commodities enquired for are not available, you should inform the enquirer when they will be available and also recommend other suitable substitutes or introduce other kinds of products. It is very impolite