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中国移动各省（区、市）公司经营业绩考核办法（2010 年版）
中国移动各省（区、市）公司
经营业绩考核办法（ 2010 年版）
中国移动各省（区、市）公司经营业绩考核办法（2010 年版）
目
录
一、考核范围························································································· 1
二、考核指标体系 ··················································································· 1
三、考核指标计分方法和标准 ····································································2
（一）上市公司整体业绩考核指标 ······························································ 2
1、净利润（30 分）·············································································· 2
2、营运收入（20 分）··········································································· 2
3、总资产报酬率（ROA，30 分）······························································ 2
4、客户满意度（20 分）········································································ 3
（二）省公司自身业绩考核指标 ································································· 3
1、利润（22 分）················································································· 4
2、营运收入（16 分）··········································································· 5
3、资本开支占收入比重（8 分）······························································ 5
4、客户满意度（10 分）········································································ 5
5、网络运行质量（8 分）······································································· 7
6、数据增值业务（8 分）······································································· 8
7、集团客户业务（8 分）······································································· 9
8、中高端客户数（6 分）····································································· 10
9、TD 客户数（6 分）···········································································10
10、扣减分事项（-15 分）···································································· 11
11、总资产报酬率（ROA，三年共 24 分）················································· 12
四、省公司业绩考核最终得分 ·································································· 13
五、奖惩办法························································
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