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联结 ・数字化 ・体验 Connected Digital Experience - Cisco Customer Care 马宁 Ivy Ma 思科协作事业部高级技术顾问 Gartner 魔力象限 - 2016 Contact Center Infrastructure 思科在执行力方面已连续 年处于 5 领导者象限No. 1的位置 This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from: /reprints/cisco-v5-us4?id=1- 37ZTXNQct=160525st=sb Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warrantees, express