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Internet pricing and the history of communications
Andrew Odlyzko
ATT Labs - Research
amo@
/ amo
Revised version, December 29, 2000.
Abstract
There are repeating patterns in the histories of communication technologies, including ordinary
mail, the telegraph, the telephone, and the Internet. In particular, the typical story for each service is
that quality rises, prices decrease, and usage increases to produce increased total revenues. At the same
time, prices become simpler.
The historical analogies of this paper suggest that the Internet will evolve in a similar way, towards
simplicity. The schemes that aim to provide differentiated service levels and sophisticated pricing
schemes are unlikely to be widely adopted.
Price and quality differentiation are valuable tools that can provide higher revenues and increase
utilization efficiency of a network, and thus in general increase social welfare. Such measures, most
noticeable in airline pricing, are spreading to many services and products, especially high-tech ones.
However, it appears that as communication services become less expensive and are used more fre-
quently, those arguments lose out to customers’ desire for simplicity.
In practice, user preferences express themselves through willingness to pay more for simple pricing
plans. In addition, there is a strong “threshhold” effect to usage-sensitive billing. Even tiny charges
based on utilization decrease usage substantially. In a rapidly growing market, it is in the service
providers’ interest to encourage usage, and that argues for simple, preferably flat rate, pricing. Histori-
cal evidence sug
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