教案jci评审流程介绍.pptVIP

How to react回答问题时应 Don’t panic不惊慌 Be honest 诚实 Eager to answer 热情回答 Eager to learn 表现出愿意学习的态度 Answer the question fully, but don’t ramble 要全面但不能夸夸其谈 * 提升服务质量 不是因为JCI的要求，而是因为通过它，我们能为病人提供更好、更便利和更安全的服务 * Q A * 谢 谢 * * The survey process may or may not include closed records. Units not included in the tracer, building tours of non-units as well as others. The pre-survey information will dictate additional areas of review. * This is a cardiac patient. Cardiology was a clinical service group identified as a high service area. The critical focus areas included rights and ethics, assessment and care, safety planning and engineering and medication use. Knowing that, as a surveyor, I know which standards are relevant and what survey activities will help in the systems analysis. This patient is currently an active patient on the cardiac care unit. To begin with, the charge nurse / clinical manager and the attending MD will participate in a thorough review of the record. This activity is designed to identify the actual “path” the patient took within the organization. In this case, the patient came in through the ED, went to the cardiac cath lab and then back to the unit. So the three units that will participate in the tracer are the cardiac care unit, the ED and the cath lab. After the thorough review, the survey process moves to the ED. There the nurse supervisor and other staff will be interviewed about such processes as their assessments, honoring patient rights such as advance directives, medication use. In addition, a tour of the unit will be conducted for safety issues, medication use etc. From the ED, the patient went to the cardiac cath lab. That’s where we will proceed. Again, the staff that are part of the lab will be part of the survey process. As a patient faces a procedure, it is important that orders are followed, the patient gives informed consent, etc. Those processes are reviewed in part during interviews and in part with the record. While i