优质服务100条（Quality service 100）.docVIP

优质服务100条（Quality service 100） Quality service 100 I. work standards (1) the most important rule is: attitude decides everything here, including the attitude of the work attitude, life attitude, attitude to study and solve the problem of attitude, we emphasize that it is in line with international standards and the characteristics of China service attitude. (2) management philosophy emphasizes the friendly, efficient and warm service environment. We require employees to love this job, keep a happy mood, work and take you as fun. (3) the guests to the hotel to buy a cup of coffee, coffee itself may not much difference but this cup of coffee is through what way up if the guest can experience with respect to and from the service of smile and identity, is the difference. Every cup of coffee we wish to serve our guests is filled with respect and smiles. (4) each employee (including managers) should do it in the eye and live with wink. (5) the ability of each employee (including managers) to anticipate customer service needs. (6) you can do everything well with a passion for work. (7) the pursuit of personalized service, that is, to provide guests with quality and satisfactory service; 2, to give guests surprise service, both guests want to, but also want to guests, did not want to. (8) pursue human services, consider everything from the guests point of view, not let the guests settle and adapt to us. (9) pursuing zero defect service. (10) service is no small matter. (11) the service has no limit. (12) countless little service details (such as: Winter toilet seat hot cover, room toothbrush, rinse cup differentiation), sublimation into guests satisfied with the quality of service. 13, show in front of guests is always the best, high-grade, high-quality things, such as cloth, boxes should not let guests see. 14, the service 1001 formula is less than or equal to 0. 15, service standards: warm, thoughtful, patient, meticulous, quick, accurate, safe and generous. 16, tea, hot h