五星级酒店全年培训计划（Annual training plan for five star hotel）.doc

五星级酒店全年培训计划（Annual training plan for five star hotel） The hotel annual training plan and staff training project activity plan number month 1. new staff training 1---12 2. language training 1---2 3. holidays celebration 1, 5, 8, 104., 1, 85. courtesy activities Hotel knowledge training 26. quarter outstanding staff 3, 6, 8 activities and 117. first-aid training 108. leader quality management the training of 79. Hainan folk knowledge training 710. hotel beauty fitness lecture 411. lectures, 1 China culture 3, 8, 1012., 9, 4 military staff human resources department of the annual training plan, arrange a subdivision of new employee training training time: training once a month, every four days (three days in the last day of the examination) training object: every month the new posts of staff training and last month did not pass the examination staff training : human resources training supervisor training content: Employee Handbook, the hotels past and future and regulations, hotel knowledge and situation, the hotel industry and tourism, hotel and other industries and the inner link between the hotel and tourism industry development trends and prospects, the hotel etiquette, service consciousness and interpersonal relationship, and the hotel fire safety training etc.. Two, foreign language training training time: annual training (every Monday, three junior English, every Thursday, five intermediate English) training object: hotel front face off with the second Department of love English employees are required to participate in training, human resources training supervisor training content from the beginning to the junior class of phonogram English as the main materials, Xu Guozhang in English, the hotel as the intermediate class in New Concept English, to Turist Hotel English listening and speaking ability training as the emphasis. The training method of audio-visual comprehensive training, a test every two months before the examination in a given material rewards (firs