谈判与冲突管理的.ppt

NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决;NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决;NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决;“NEGOTIATION” AS AN EXECUTIVE TOOL“谈判”是一种执行工具;Negotiation Fundamentals 谈判基础Part I 第I部分;When is Negotiation Needed?什么时候需要谈判？;When is “Negotiation” Or “Bargaining” Used ?什么时候使用“谈判”或“讨价还价”？;Characteristics of a “Negotiation” Or “Bargaining” Situation“谈判”或“讨价还价”的特征;NEGOTIATION AND CONFLICT RESOLUTION谈判与冲突的解决;LEVELS OF CONFLICT冲突的层次;DESTRUCTIVE NATURE/IMAGEOF CONFLICT?冲突的破坏性本质/形象;BENEFITS OF CONFLICT冲突的好处;CONFLICT冲突;STRATEGY OF CONFLICT MANAGEMENT冲突管理战略;STRATEGY OF CONFLICT MANAGEMENT冲突管理的战略;Negotiation Fundamentals 谈判基础Part I 第I部分;Framing the Problem--The Process of Defining What’s Important问题结构 - 确定重点的过程;Chinese Negotiation Frames中国人谈判的框架Box 2.2表2.2;Goals--The Objectives That Drive a Negotiation Strategy目标 - 驱动谈判战略的目的;Strategy--The Overall Plan To Achieve One’s Goals战略 - 实现一个目标的总体规划;Strategy--The Overall Plan To Achieve One’s Goals战略 - 实现一个目标的总体规划Table 2.2;Understanding The Flow Of Negotiations: Stages Phases了解谈判的流程：层次与阶段;Getting Ready to Implement the Strategy: The Planning Process--1准备实施战略：计划过程--1;Getting Ready to Implement the Strategy: The Planning Process--2准备实施战略：计划过程--2;Getting Ready to Implement the Strategy: The Planning Process--3准备实施战略：计划过程--3;Negotiation Fundamentals 谈判基础Part I 第1部分;The Distributive Bargaining Situation分散性讨价还价的情景;Fundamental Strategies基础战略 Discovering the Other Party’s Resistance PointTHE BUYER’S ACTIONS发现对方抵制点 - 买方的行为;Fundamental Strategies基础战略 Influencing the Other Party’s Resistance Point影响对方抵制点;Tactical Tasks战术任务;Tactical Tasks战术任务;Tactical Tasks战术任务;Tactical Tasks战术任务;Positions Taken During Negotiation谈判过程中所采用的地位;Positions Taken During Negotiation谈判过程中所采用的地位;Positions Taken During Negotiation谈判过程中所采用的地位;Positions Taken During Negotiation谈判过程中所采用的地位;Positions Taken During Negotiation谈判过程中所采用的地位;Positions Taken During Negotiation谈判过程中所采用的地位;C