Program - IATA（计划,国际航空运输协会）.pdf

World Passenger Symposium “From Service to Value - A Customer Driven Transformation” Hosted by: Official Media Partner: Program Date Venue: 29 – 31 October 2013 Dublin Convention Center (CCD) Dublin, Ireland For more information visit: /wps2013/ Day One - 29 October 2013 09:00 - 10:20 Opening Session ↗ Welcome Address by the Irish Government Mr. Fergus ODowd T.D., Minister of State with Responsibility for the NewEra Project ↗ Welcome by Host Airline, Christoph Mueller, CEO, Aer Lingus ↗ Opening Remarks, Tony Tyler, Director General CEO, IATA ↗ What customers are saying Eric Leopold, Director, FDS Transformation, IATA Sponsored by: 10:20 - 11:15 Networking Break Sponsored by: 11: 15 - 12:45 The strategy session ↗ Challenges the industry is facing Brian Pearce, Chief Economist, IATA ↗ There are opportunities out there Nawal Taneja, Professor Emeritus, Ohio State University ↗ Leadership Panel: CEOs representing the Air Travel Value Chain will share their views on current issues as well as transformational opportunities in the areas of distribution and todays travel experience Moderator: Rajan Datar, Correspondent at BBC Panelists: Matthew Baldwin, Aviation Director, European Commission Alexandre de Juniac, CEO, Air France/KLM Christoph Mueller, CEO, A