沟通的艺术（The art of communication）.doc

沟通的艺术（The art of communication） Carnegie, the art of communication The first chapter is the basic skills of interpersonal communication 1, if you want to gather honey, dont upset the hive The criticism is dangerous, because it often hurt a persons precious pride, hurt his self-esteem, and aroused his rebellion. By criticizing grudges, will only reduce staff, family and friends of the morale and emotion, also blame things will not have any improvement. 2, wholeheartedly appreciate others We feed our children, friends and employees of life, but we focus on their self-esteem is poor; but also does not know them to appreciate the language, and this is precisely the life in the morning, will always remember in peoples heart. 3, want to catch fish, bait must be suitable for the taste of fish To think, put yourself in the other persons psychological insight into others, never have to worry about their own future. We must first grasp the most urgent desire of their hearts. If you can do this, you can fish, or do anything. 4, from the book to get 9 recommended maximum lessons I will welcome; my happiness, my income, most of all because I have Weirenchushi skills. The second chapter let others love you six tips 1, make you welcome everywhere Express your concern for others, this is the same with other relationships; and you must care about this from a sincere. This not only makes people pay will be rewarded, and the people will also gain. The 2 simple ways, the creation of a good impression Actions speak louder than words. A smile, a smile will make people understand: I love you, you make me happy, I am very glad to see you. 3, remember someones name Franklin? Roosevelt knows that one of the most simple, the most obvious and most important to get a good impression, that is to remember the names of others make people feel valued, but how many of us can do this? 4, to become a good conversation at home Are you listening intently and speech, this is the most important. As for th