欧盟商标局各部门的质量主管Office for Harmonization in the - IP Key.PPTVIP

* Note for Juan: What I mean by Toyota Model is the following: Process Card could be like the “instruction card” of TOYOTA, staff can take notes on it and improve it all the time by looking at waste. The only challenge is that these notes should be transmitted to the “process owner” and to the “Quality Officer” who should decide how to reflect it on the process and/or what to make best practice. 注释：在这里，我所说的丰田汽车模型是： 过程卡就像丰田的“指示卡”，只要工作人员发现了浪费现象，他们就随时在“指示卡”记录下来，并加以改善。但是我们面临的唯一困难就是这些记录说明要转交给那些有权利决定如何反映过程和/或什么将能成为最佳做法的“过程拥有者”和“质量主管”。 * The advantages of having a Quality Management System with all the process mapped 质量管理体系过程图表化的优势 Process Mapping Benefits绘制程序的益处 Improve Staff competence reduce learning curve Improve knowledge-sharing and knowledge management Improve alignment of IT systems to processes Improve OHIM capacity to undertake work Improve delivery from projects (more clarity at the start of project = better predictability and allows to deliver more benefits of project) Ensure that we change and improve processes departing from a solid basis 提高工作人员的能力降低学习曲线 提高知识共享和知识管理 提高IT系统到过程一致性 提高欧盟商标局开展工作的能力 保证项目按时交付（在项目开始阶段更清晰=更强的可预见性和允许得到更多的项目成果） 确保我们在流程上的的变化和改进没有偏离统一的基准 The problems we have encountered for mapping processes 在绘制过程中我们所遇到的问题 Suggest in rather than for MS Implementation质量管理实现 The main problems when process mapping are: Convincing of the necessity to map Availability of resources (staff working in this process who can describe it and review the process) Making it simple and standardized To make it fit for purpose (useful to examiners) 在过程绘制中我们所遇到的主要问题包括： --使人确信绘图的必要性 -- 资源的可获得性（在这个过程中的工作人员能够描述和审查该过程） --使其简便和标准化 --可以达到目标（对检查员来说是有用的） The main challenges after process mapping: To ensure that all examiners use the process cards To ensure that all examiners follow best practice contained in the process card To ensure that examiners make suggestions to improve them (enhance their content, adjust to their daily work and inform their quali