claim for non-delivery of the goods （未交货） lead-in.pptVIP

Unit Twelve Complaints Claims Introduction In this world, people sometimes are happy, sometimes, sad. When they are sad, they will become dissatisfied with the world, when they are dissatisfied with the world, they will complain. Have you ever complained? What do you usually complain for? In international trade, buyers and sellers often complain about each other. What do they usually complain about? Explanation and comments on the text 1. Grasp the main idea of the text Now go through the “Introduction” and answer the following questions: 1) What are the common causes for complaints or claims in international trade? 2) In case of delay in opening an L/C, who may lodge a claim, the buyers or the sellers? 3) What do you think are important skills when handling a complaint? Supplementary materials 一．索赔缘由及处理态度 在国际货物买卖中，导致买卖双方发生争议、投诉、索赔的原因很多，但主要有三类：1）卖方不履行或不完全履行合同的责任义务，如不交付货物或延迟交付或所交付货物的品质、数量、包装等与合同规定不符；2）买方不履行或不完全履行合同的责任义务，如迟开信用证、不按时派船接货等； 3） 合同中所订条款不明确，买卖双方对此理解不一而导致争议或纠纷，如“立即装运” 在国际中尚无统一的解释，尽量避免使用，防止不必要的争议发生。 以上所提到的都是合同履行过程中比较常见的、合理的索赔原因，违约人负 有相应的法律责任，应自觉协助处理。但是也有一些投诉或索赔是投诉方刻意而为，目的是找借口逃避责任，比如货物抵达目的港时遇到行情下跌，买主想拒收货物或想借机压低价格时，应积极对应，拒绝其无理的要求，维护自身的权益。 二．索赔处理的要点 1. 提供充分的索赔证据，确定违约方责任 2. 确定违约的程度，如重大违约（material breach）还是轻微违约（minor breach） 3. 确定理赔的方式，如换货、退货、减价还是缴纳违约金 4. 争取合理的理赔额度 总之，正确处理索赔是一项维护国家和企业权益和信誉的重要工作。在对外索赔时都应认真做好调查研究，在查清事实、分清责任的基础上，既要坚持原则，正确运用合同所适用的法律和国际贸易惯例，又要力求在友好协商的情况下，争取公平合理的解决。 Language points 1） complain vt. 抱怨、投诉、责难 complian of sth/about sth. 抱怨、投诉某事 complain to sb. of sth 向某人抱怨、投诉某事 The buyers complained about the delay in shipment 买方抱怨装运延误。 They complain to us of the inferior packing of the goods. 他们向我们投诉货物低劣的包装。 complaint n. 抱怨、投诉、控告 have a complaint about sth. 抱怨、投诉某事 make/lodge/lay/file a complaint against sb. about sth. 因某事投诉某人 make/lodge/lay/file a complaint against A with B 向B投诉A The customers have no complaint about our price. 客户对我们的价格没有怨言。 We have to make a complaint against you about the poor quality of the goods. 我们不得不就货物质量不良的问题向你