人性化服务在计划生育超声检查中应用效果.docVIP

人性化服务在计划生育超声检查中应用效果[摘要] 目的：探讨人性化服务在计划生育超声检查中的应用效果。方法：将2005年1月～12月在本中心实施超声检查的育龄妇女设为对照组，2006年1月～12月的妇女设为试验组，在就诊过程中实施人性化服务，回顾性分析2005年和2006年育龄妇女对超声就诊过程的满意度。结果：试验组育龄妇女对候诊环境、检查环境、检查过程、工作人员服务态度、所获得的健康教育知识的满意率都较对照组高（Ｐ0.05），差异无统计学意义。结论：在计划生育超声检查过程中实施人性化服务，可提高育龄妇女就诊的满意度，提高计划生育服务中心的经济效益和社会效益，树立良好的计生服务中心形象，可作为推广计划生育政策的一项有效措施。 [关键词] 人性化服务；超声检查；计划生育 [中图分类号]R715.2 [文献标识码]A [文章编号]1673-7210（2008）08（b）-118-02 Effect of human service in ultrasonography for birth control XU Xuan-zi1,ZHONG Hai-ying2 (1.Department of Diagnostic Ultrasound, Birth Control Service Center of Zhanjiang, Zhanjiang 524043,China; 2.Central People’s Hospital of Zhanjiang, Zhanjiang 524043,China) [Abstract] Objective:To explore the effect of application of human service in birth control planning. Methods： We had two groups: all reproductive age women who had ultrasound scanningfrom Jan. to Dec. 2005 were treated as control group,women from Jan. to Dec. 2006 were regarded as treated group in which they were given human service. We compared the difference of satisfaction between these two groups. Results： Treated group had a higher rate of satisfaction with waiting circumstance, examination circumstance, examination procedure, staff service attitude, and healthy instruction than control group(Ｐ0.05).Conclusion： With human service during ultrasonic examination for birth control planning, reproductive age women will have a higher level of satisfaction. We can make progress in economic returns and social effects in birth control service center and create a good image of the center which will be an effective measure for extending birth control planning policy. [Key words] Human service; Ultrasonography; Birth control 计划生育作为基本国策,是以社会效益为主的公益性事业。在我国控制人口数量的艰巨工作中，超声在计划生育健康检查中做出了突出贡献，目前还没有哪项技术能取代它。计划生育要求有行之有效的避孕方法，我国每百个育龄妇女中有51个带有宫内节育器（IUD）[1]。超声诊断在计划生育工作中重点检查有无妊娠、有无节育器位置异常、有无置环合并症等。总之，育龄妇女在放置IUD后尤其是4年内加强超声监测，对及时发现IUD在宫内的异常有重要意义，计划育龄妇女每半年一次的超声普查具有很重要的应用价值[2]。但随着人民生活水平的提高及社会经济的高速发展，人们不仅越来越重视医疗技术服务水平，对非医