工业工程毕业设计--6西格玛在皖南电机二厂的质量管理的应用研究.docVIP

摘要 六西格玛管理是20世纪80年代后期所兴起的一种管理方法，形成于摩托罗拉公司。后来在GE得到了实施，并带来了巨大的收益。经过十多年的发展和不断的改善，逐渐被世界众多一流公司所采用。六西格玛管理作为一种全新的管理模式，充分体现着量化科学的管理思想理念。本文从质量管理的发展阶段入手，引入六西格玛的发展史，并结合统计学在六西格玛管理中的运用，大部分项目都是建立在数据统计和分析的基础上。介绍了六西格玛管理与三西格玛理论的含义和理念，以及分析两者的区别和联系。详细介绍了六西格玛的流程，以及其实施过程中所用到的工具。本文数据是在皖南电机厂现场测量获得，具有一定得真实性和可靠性。文章最后通过六西格玛的DMAIC五个阶段在我国中小企业的运用事例，说明了六西格玛管理在企业改进质量方面的重要性。 关键字：质量管理 ； 六西格玛； DMAIC ； 控制图 。 ABSTRACT Six Sigma management , formed in company Motorola , is a Management methods by the rise of the late 80s in 20th century. Later, GE has been implemented it and have brought tremendous gains. After more than ten years of development and continuous improvement ,it had been adopted by many leading companies of the world. Six Sigma as a new management model,it fully embodies the concept of scientific management thinking. In this paper, start with the development of quality management, the introduction of the history of the development of Six Sigma, combined with the management of statistics in the application of Six Sigma, and the majority of projects are based on statistical data and analysis. Introduced the meaning and concept of the theory of Six Sigma and Three Sigma , as well as the analysis of relationship between the two and contacts. We also Detailed information on Six Sigma process and the process of its implementation tools. The empirical data with the authenticity and reliability for this study was drawn from measurements obtained from WAN company.At the last, through the Six Sigma DMAIC final five stages in the application of Chinas small and medium-sized examples,it described the importance of Six Sigma in enterprises to improve the quality. Key words : Quality Management; Six Sigma; DMAIC; Control Chart 目录 摘要 I ABSTRACT II 第1章 概述 1 1.1 背景 1 1.1.1 质量管理的发展阶段 1 1.1.2 全面质量管理 2 1.1.3 本文研究思路 3 1.2 统计学的发展史 3 1.3 六西格玛发展史 4 第2章 六西格玛管理 6 2.1三西格玛理论与六西格玛管理 6 2.1.1三西格玛理论 6 2.1.2 六西格玛理念 6 2.1.3 3σ理论与6σ理念的区别与联系 7 2.2六西格玛的项目选择 9 2.2.1 六西格玛项目选择 9 2.2.2 项目选择流程 11 2.3六西格玛过程及分析工具 12 2.3.1六西格玛 DM