chapter 10 ppt课件.ppt

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chapter 10 ppt课件

Chapter 10 Operations Management and Innovation 涉五列恬殖桔篆饭估举鼠由庶耿恋程辣剖丫摧柔男凯攻眠仑句撮芽蔡衡梨chapter 10 ppt课件chapter 10 ppt课件 Outline Background introduction About Singapore Airline Reading for gist Vocabulary Comprehension Discussion 大割晴励镐做九币痛盆拖斥搽茄狠况宏垦匀骆河巨摊浪挥庭掇鬃弦坞吊俗chapter 10 ppt课件chapter 10 ppt课件 Background introduction What is operations management? What advantages can an effective operation bring to a business? 缉俗孜瓤碗拇瓷瞩慨镐粤挖详推枢锹译杰骂玛郧寄惦寐膨愧他数建系系失chapter 10 ppt课件chapter 10 ppt课件 Operations management Operations management is the term used for the activities, decisions, and responsibilities of operations managers who manage the production and delivery of products and services. It may sound like an academic term familiar only to business gurus or practitioners, but it is actually something very closely related to our daily life. The application of operations management to our every day activities is illustrated in the following quotation: “Operations management is about the way organizations produce goods and services. Everything you wear, eat, sit on, use, read or knock about on the sports field comes to you courtesy of the operations managers who organized its production. Every book you borrow from the library, every treatment you receive at the hospital, every service you expect in the shops and every lecture you attend at university - all have been produced.” (Slack et al, 2006) The above definition reflects the essential nature of operations management: it is a central activity in organizing things. 矾嚼沉琳松涎泵漫幻殃鹤术德荒备奏头服涟捍琉礁懂正入涨爵雄檬风播纳chapter 10 ppt课件chapter 10 ppt课件 Another way of looking at an operation, is to consider it as a transformation process: As is illustrated in the above figure, operations can be seen as a transformation process where a set of resources (INPUTS) are converted into services and goods (OUTPUTS). These resources may be raw materials, information, or the customer itself. These resources are transformed into the final goods

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