秘书英语 Unit_5课件.pptVIP

教学要求： 掌握接打电话的技巧 学写介绍信;Step I Review;Section 1 Making Answering Phone Calls ;Useful expressions : Telephoning;;;Language points;Language Points;Section II Telephoning Effectively ;Telephoning;International Telephone Alphabet;Language points:;Language points;Section 3 Writing a Letter of Introduction;二 介绍信的主要内容;Language points:;Homework;Supplementary ReadingWork on the following text and try to comprehend the main idea of the text.?; 电话礼仪 专业使用电话的最重要的一点是对所有来电者的态度。电话是公司与外界的生命线，打电话的人应当被认为会给公司带来潜在业务机会。使用办公室电话的所有人应当记住，态度友善、有益、有效的电话影响着与来电者关系的成败。 1. 铃响三声后，接电话：电话铃响三、四声后，接电话，或保证录音电话开始运行。切勿让电话响个不停。我们中的许多人说，我们如何“讨厌”对这些录音电话说话，但与此同时，我们同样讨厌不能留口信。 ; 2. Make sure your greeting is professional — make sure your greeting is short but professional. Before recording a message on your answering machine, write it down and repeat it several times. Play it back and listen to your own voice speaking. Is your message too fast? Is it too slow? Make sure your greeting sounds professional and clear. Give the caller clear instructions of what to do when leaving a message. 3. Be prepared before you answer the telephone — have a pencil and a pad of paper ready when you answer the telephone. Be prepared to be an “active” listener, taking notes of what the caller says. It is important to write down the name of the person and to say it during the conversation. People “love” to hear their own names. ; 2. 保证你的问候符合专业操守：保证你的问候精悍简练，但符合专业操守。录音电话录下信息前，记下信息，多次重复信息内容。重放录音，聆听自己的声音。你的语速是否太快？是否过慢？保证你的问候听起来符合专业水准，且发音清晰。清楚地告诉来电者如何留言。 3. 回电前，做好准备：回电话时，提前准备好铅笔和信签纸。准备好做一个积极的聆听者，记下来电者所说的内容。重要的是，记下来电者的姓名，??话间，提及对方姓名。人们“喜欢”听到自己的名字。; 4. Be an “active” listener — take notes as you listen and speak. Let the caller know that you are taking notes, for this will be a signal for him/her not to speak too fast. Ask for the correct spelling of his/her name, which may be unique. Therefore, don’t assume that it is spelled the same as other people’s names. 5. Return telephone calls p