药店营业员培训（Pharmacy salesperson training）.docVIP

药店营业员培训（Pharmacy salesperson training） Pharmacy sales training 1. basic terms. When serving customers with the basic norms of language, is not what special language, but some short term guests. (1) Welcome in greeting at the same time, we must pay attention to the intonation should be like the older It differs from man to man., reception customer, the tone should be slightly low and stable; the reception of a younger customers, with jaunty tone should be appropriate. The pharmacy manager to polite, friendly, cordial attitude of dedication to customer service, opposite to your visitors, should take the initiative to nod, and say hello. Please remember: smile can convey sincerity. In addition, to greet the customers time is also very important, the counter should be in a pharmacy customers entering the store; open pharmacies should be in sight and customer handover. As for the welcome back this sentence, is to use the customer leaving the store, the clerk said thanks and welcome words again. (2) good this is drugstore manager answered customer call. For example, the customer said please show me this one, pharmacy manager should face the customer, the customer replied good or please wait, and then produce drugs. (3) please wait regardless of the customer waiting time, as long as let customers waiting for the situation to say please wait, in this sentence before the drugstore manager may be briefly described to let customers waiting for reason, for example: Ill go to the store to check you have to the medicine, please wait a moment. In this way, customers not only understand why you have to wait, even if the wait for a slightly longer time will not feel restless. (4) thank you for waiting to find drugs, take time to customers to say thank you for waiting or Im sorry to keep you waiting . This sentence can be used in pharmacy manager to customers of the drug packaging. (5) Im sorry this is the speech of the apology to the needs of the customers can not do. For example: I