某4s店客户休息室改善方案（A 4S shop customer lounge improvement plan）.doc

某4s店客户休息室改善方案（A 4S shop customer lounge improvement plan） Customer Rest Area is part of a complete 4S shop indispensable, is the most important component of an enterprise culture. To understand the business style, you can glance from the lounge. In fact, the customer lounge can do business . Rest Area is pre-sales, customer service integration area. Here, the potential customers are likely to drink tea while considering whether to buy a car, and wait for the repair and maintenance of customers. So, a good grasp of the customer Rest Area atmosphere, to attract potential customers, existing customers, maintain old customers are very important. The 4S store is can be replicated, different shop interior decoration are roughly the same, in fact, the customer lounge is the same. So we want to let the customer , good to hear or see should first start from the service. A pilot program: special service according to the customer relations department statistics monthly sales, customer service and customer satisfaction rate of complaints, we can get some data. These data reflect the sales consultants and customer service to receive the service quality of SA. Part of the sales consultant and SA can get a good score, which means they can be any request to raise customer satisfaction, service attitude is first-class. The best will be the worst, most complaints. This will to some extent the loss of customers. Whether will the loss of sales or customer service benefits. In order to encourage sales consultant and SA service enthusiasm, encourage them to do the best for the sales consultant, SA customer service room for half a month. This is the most direct way. Not only can motivate front-line staff morale, but the most important is to improve the quality of our service. Whether the sales consultant or customer service SA, all have a certain understanding of the car, it can be the most direct solution to various problems in the waiting room, car maintenance, repair of the customer. I