金正昆商务礼仪学习笔记总结（Jin Zhengkun business etiquette study notes summary）.docVIP

金正昆商务礼仪学习笔记总结（Jin Zhengkun business etiquette study notes summary） The importance of the first phase of Communication Arts Business etiquette in business personnel in business activities should follow the art of communication. Case for name card of four conventional methods: 1, trading method: first name card; 2, at the same time delivery frequent: whether we are lucky enough to exchange your name card; 3, courtesy Law: for elders or high positions, I hope more advice, how do I contact? 4, Equality Law: how to contact you? Mobile use sound (when in shutdown, suggesting shutdown for you ), listen , dont go . As a result of business busy answering and other reasons can not be turned off can be changed to shock or by learning others manage three purposes: 1, improve business etiquette personal qualities: education is reflected in the details, the details reflect personal qualities; 2, is conducive to communication entertainment; 3, the maintenance of corporate image: individual representative business contacts in the whole. Business staff: 1, business ability; communicative competence (2, is a kind of sustainable development ability, interpersonal relationship and the degree of attention processing ability). Double - ability Second, third respect for the basic concept of the business etiquette With the palm to palm down courtesy of respect, said reprimand 1, the premise: to understand the communication object, the minimum requirements to understand what love; not in the presence of women praise other women Of the 2, the first level: self-esteem, clothing, and other aspects of the speech and deportment reflects the way of getting along with people. women wear jewelry: accord with the identity, less is better; two not suitable to wear jewelry show: money, in social occasions to wear jewelry and jewelry show female charm (such as brooches, anklets); wear principle: homogeneous with color. women should dress in business occasions, should pay attention to the five no: (1