第10章 饭店管理新理念（The tenth chapter the new concept of hotel management）.doc

第10章 饭店管理新理念（The tenth chapter the new concept of hotel management） The eighth chapter the new concept of hotel management The main point of view: Sustainable development? Customized service? This management? Brand competition? Intelligent equipment? Group management? Network marketing? Flat structure? Tourism is a smokeless industry Do you agree? Hotel： ? 1) hotel construction needs to occupy the land, green land, forest resources, water etc. ? 2) hotel style construction will affect the quality of the natural landscape, city landscape ? 3) the quality of the construction and operation of waste produced by the hotel will affect the ecological environment around the hotel ? 4) equipment running the hotel consumes a lot of energy A Swallow Edinburgh Greens Hotel, safety, health and environmental protection ? green hotel is the use of environmental, health and safety concept, adhere to green management, advocate green consumption, ecological protection and rational use of resources of the hotel. ? 03 years since March 1st the formal implementation of the green hotel rating regulations is currently the most practical, authoritative and forward-looking national industry standards. This standard is put forward for the first time the standard integrated system with safety, health and environmental protection together, is divided into 5 grades, 5A is the most advanced. The development of foreign green hotel Early? At the end of the 80s, some European hotel hotel realize effect on environmental protection, gradually carry out environmental management ? 1985-1995 years, inland hotel group by carrying out green activities, reduce energy costs by up to 27%, the group is one of the earliest implementation of environmental management of the hotel group; and Accor Group for its operation and management for the 2400 hotels established Accor hotel management environmental protection guidelines, to carry out comprehensive environmental management. ? 1991? ~ Prince Welsh business le