销售顾问询问顾客的八个问题（The sales consultant asks eight questions from the customer）.docVIP

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销售顾问询问顾客的八个问题（The sales consultant asks eight questions from the customer）.doc

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销售顾问询问顾客的八个问题（The sales consultant asks eight questions from the customer）

销售顾问询问顾客的八个问题（The sales consultant asks eight questions from the customer） ? ? Sales Consultant eight questions to ask the customer? ? To collect customer information, is the most simple according to the usual accumulation of customer sales, designed for different customers of some problems, and make a correct inquiry process, and in every sales after the end of timely and summary. In order to facilitate the understanding of everyone, put forward the following issues and the analysis of the problem to ask. ? ? The first problem? You will want to buy a car is often used in what place?? Analysis: due to the use of the environment is different, have different requirements for vehicles. If you run the road is relatively flat, can choose a lower chassis car, and should choose a soft, high chassis suspension point vehicle. ? ? Second? Can you tell me how many people usually ride this car?? Analysis: SUV, MPV, regardless of the car, the car will have 5 seats and 7 seats, especially for family cars, often some customers in the purchase, taking into account the holiday family trip, a family of three with parents and parents in a total of seven people, so in the car on the seat will there are different considerations. At this time, if the sales staff can stand in the position of customer for the customer, should buy instead of buying 7 seats 5 seats, will be completely eliminated from the psychological psychological resistance of customers, is conducive to sales. ?? The third question? Why do you want to buy a car?? Analysis: the customer wants to buy a car or to buy, are two different state. I want to buy a car is just a kind of dissatisfaction with reality, to buy is a kind of Car Buying behavior. The reason for the difference is whether the customer realize that no car will affect his work, life, study and other aspects. As the sales staff is concerned, is to pass this inquiry, the customer will expand the existing problems, let the customer aware if there is no change wil