JoeZhao,赵齐宏博士PhDPEngCEng.PDFVIP

Joe Zhao,赵齐宏博士PhD PEng CEng June 12, 2009 Beijing China • Benchmarking is the process of comparing the cost, cycle time, productivity, or quality of a specific process or method to another that is widely considered to be an industry standard or best practice. 绩效评估是针对某一特定的程序与行业模范标准或 最佳实践在成本、周期时间、生产效率或质量的比 较过程。  First used by cobblers to measure one’s feet for shoes. “Benchmarking”一词来源于西方的鞋匠，将顾客 的脚放在板凳上画出脚型订制鞋样。  Now most used to measure performance using specific indicators resulting in a metric of performance that is then compared to others