gartner实时企业和商务流程融合2004.ppt

Which business and technology trends will drive application software requirements? The real time enterprise (RTE) is a strategy and may never be fully realized; however, the associated objectives and actions (systematically removing delays from time-critical processes) will significantly change enterprise activities. By 2008, real-time processing will be a standard requirement in critical business processes. The RTE demands new processes, better data-capture techniques and changes in managerial culture. Such a change program will, necessarily, affect all application software including packages (enterprise resource planning, supply chain management and customer relationship management), knowledge work support (business intelligence, content management, knowledge management) and in-house developed software. Real-time management will not usually require wholesale replacement of application software that supports critical processes; however, it will require changes in how this software is used and how substantial functions are added and implemented. Enterprises will be required to identify critical requirements for real-time processes and build a base of RTE methodologies and tools to enable them: business process analysis, process design, business activity monitoring, knowledge management and distributed decision making. Definition: The real time enterprise (RTE) competes by using up-to-date information to progressively remove delays in managing and executing its critical business processes. Strategic Planning Assumption: By 2008, more than 75 percent of midsize and large enterprises will have an official policy endorsing systematic application integration, thus replacing earlier directives to seek single-platform homogeneity (0.8 probability). The infrastructure for the real-time enterprise must be infrastructure that works with a real enterprise. Through 2008, improving enterprise agility will remain an enterprise imperative, yet it will remain a difficult and exp