服务流程3（Service flow 3）.doc

服务流程3（Service flow 3） Kinde Club Overall work procedure Policy: According to the requirements of the company standards, with the leadership of the Department to do the work of service. Purpose: Provide service and sanitation support to the operation site and ensure the normal operation of the line and the regular consumption of the guests. Program: First, before the guests: 1, in addition to the daily opening of the concierge, you should check the schedule of the booking room and check with the receptionist. 2, do a good job in the regions regional health work, supplementary business required consumables. 3, the receptionist is responsible for daily supervision of front-line marketing personnel (list: Princess, deputy manager, public relations department and management personnel at all levels of booking room. 4, according to the provisions of time, standard stance, station welcome. Two greet guests: When the guest is close to 3 meters, with a warm smile bow tone to the guests say: good evening, sir / miss Welcome Kinde! Requirement: when you salute, you must keep your eyes straight and gaze at your guests with respectful eyes With a smile, abdomen and chest, while the bow 35 degrees greetings. Require all staff to achieve neat and orderly movements. Three, with bit: Hello after the guests first on the right door leading guests Mr. here please, would you several; do you have a reservation confirmation number of guests, the guests in accordance with the consumer demand according to the reservation table and the front room to display the guest to inform reception, XX guest / guest to the XX room. Or XX scheduled Mr. X to XX room into the reception door according to the information recorded in the real table row. Note: the receptionist will inform the area supervisor to receive the reception immediately after receiving the package information. Connection: after receiving the notification, the district supervisor and the attendant will open the door, lights, TV and equip