麦当劳高效率的服务流程（McDonalds efficient service process）.docVIP

麦当劳高效率的服务流程（McDonalds efficient service process） At present, the fast food industry service efficiency has become the key to competition, fast food consumers not only hope to get the food is clean, sanitary and heat, but also attaches great importance to accept the service efficiency, pay attention to whether as soon as possible to get to the food. To this end, McDonalds through the development of a series of systems and improve equipment, through improving the service process to improve service efficiency of the restaurant, to meet customer needs. In some equipment and tools, set up some rules of McDonalds design, reflects the originality of McDonalds. If you do not work hard to realize, it is difficult to find many from McDonalds business process can improve the efficiency of some secret, this article from a customer in order to break the McDonalds, McDonalds service process with high efficiency. 1, point meal As consumers enter McDonalds restaurants, consumers begin to receive McDonalds services and enter the efficient service system of McDonalds. In a McDonalds restaurant, the cashier is responsible for recording, ordering, receiving and providing food for the customers. McDonalds personnel arrangement, is to record points, meals, cash and food delivery tasks into one, eliminating the intermediate information transmission link, both cost savings, but also improve service efficiency. When customers order meals, they often have to choose the food they provide, which takes a certain amount of time to decide. McDonalds menu is very simple, only 9 classes (and had more than 25 classes) food, each kind of quantity or category is divided into 2 ~ 3 specifications; so that customers do not need to spend a lot of time to choose, saving the customer choice time, increase the efficiency of customer choice. In the customer order, the cashier will recommend the package (buy packages often no longer need to choose other foods, but also improve efficiency, or increase) (increa