冲突管理策略理论述评（Review of conflict management strategy theory）.docVIP

冲突管理策略理论述评（Review of conflict management strategy theory） Abstract: conflict in organizations is a common phenomenon, and effective management of conflicts plays an important role in organizational survival and development. Based on the relevant literature, the paper reviews the theory of conflict management strategy and makes corresponding comments. Finally, it puts forward the possible research direction of conflict management strategy in the future. Conflict management; conflict management; conflict management strategy I. Introduction In the past hundred years, there are three different views on the understanding of organizational conflict, namely, the traditional view of conflict, the view of interpersonal relationship and the view of interaction. The conventional view of conflict is that conflicts are detrimental and that conflicts can have a negative impact on the organization, so it should be avoided as much as possible, and managers have the responsibility to eliminate conflicts in the organization. The interpersonal view holds that conflicts are inevitable and inevitable in all organizations, that conflicts should be accepted and that conflicts can benefit organizations. What is now generally accepted is the dialectical view of conflict - the point of view of interaction. In this view, is harmonious, peace, cooperation organization to change the need for static, indifferent and unresponsive, therefore the leadership task is to maintain the moderate conflict, when the organizational conflict is too much, should try to eliminate the conflict within the organization, when the conflict is too small, we should properly stimulate conflict through a variety of ways, in order to maintain the vitality of the organization. Although there are differences in the understanding of these three views, there is one thing in common: that conflict in organizations is a universal phenomenon and that conflicts should be managed. Conflict management is a process and a system mod