Information Systems and Information （信息系统和信息）.pdfVIP

Issue 6 Scientific Papers () October 2011 Journal of Knowledge Management, Economics and Information Technology Information Systems and Information Technology as Strategic Tools - Their Use in Albanian Business Authors: Kozeta SEVRANI, University of Tirana, Tirana, Albania, ksevrani@ , Ermelinda KORDHA (TOLICA), University of Vlores, Vlore, Albania, etolica@.al, Klodiana GORICA, University of Tirana, Tirana, Albania, klodi_gorica@ The use of IS/IT has became strategic, impacting the way organizations think and act, linking their inside and outside operations through their effective use. After looking at strategic uses in developed countries, it is worth studying how organizations in Albania use IS/IT in their business processes for succeeding in their respective markets. The aim is to identify how strategically do they use IS/IT. Applying mainly quantitative research through both secondary and primary data, a framework of studying the IS/IT use in Albania, as a developing country, shows that Albanian business have to use more in depth IS IT to benefit in a better way for improving their business processes. Keywords: IS/IT, strategic uses, business processes and management, effectiveness Introduction Although information systems (IS) of some form or another have been around since the beginning of time, information technology (IT) is a relative newcomer to the scene. The facilities provided by such technology have had a major impact on individuals, organizations and society. As IT has become 1