Supervisors Guide to Productivity Improvement （主管指导生产力的提高）.pdfVIP

Contents Introduction 5 The aim of this guide 5 Who this guide is for 5 How to use this guide 5 1. What is productivity 9 Production 9 Service Operations 10 Productivity 11 Improving Productivity 12 Section Review 13 Agenda for Action 13 2. How productivity is measured 15 Single Resource Productivity (SRP) 15 Standards 17 Productivity Index 17 Total Resource Productivity (TRP) 19 Section Review 20 Agenda for Action 20 3. What influences productivity 21 Utilization 21 Efficiency 25 Psychological Influences 26 Section Review 27 Agenda for Action 28 4. How to measure utilization and efficiency 29 Activity Sampling 29 Work Sampling 31 Time Study 32 Work Rating 33 Basic Time 33 Relaxation Allowances 34 Process and Special Allowances 35 Standard Time 35 Section Review 36 Agenda for Action 37 5. Ways to improve productivity 39 Method Study 39 Value analysis 43 Loss control 44 Motivation 44 Economic feasibility 45 Redundancy 45 Section review 46 Agenda for action 46 6. How to measure and improve clerical productivity 47 Defining tasks 47 Measuring clerical utilization 48 Measuring clerical efficiency 49 Putting the measurements to work 50 Improving clerical productivity 5 1 Keeping it going 53 Section review 54 Agenda for action 54 7. Measuring the utilization and efficiency of cash 57 Measurement of input 57 Fixed assets 58 Current assets 58 Return on assets managed (ROAM) 59 Measuring stock turnover 60 Measuring debtor levels 60 Measuring cash utilizatio