管理的挑战5-08（Management challenges 5-08）.doc

管理的挑战5-08（Management challenges 5-08） Ninety year old management guru to all ambitious managers and knowledge workers of the century Proverbs The next page of the catalog The fifth chapter is about the productivity of knowledge workers Artisan So far, we have discussed the productivity of knowledge workers in knowledge work. But quite a lot of knowledge workers, not only do knowledge work, but also do physical work, I call them technical personnel (technologist). This group includes some people who use the most profound knowledge. The neurosurgeon must have a brain tumor before surgery, must spend a lot of time to diagnosis, which requires very high expertise. In the course of surgery, any unexpected condition requires professional knowledge and judgment. Both are the deepest knowledge. But the operation itself is a physical work - emphasizing speed, accuracy, consistent repetitions. These actions can be studied, arranged, studied and practiced, just like any physical work, like Taylors analysis of the work in a factory. However, there are many technical staff who do not have much knowledge of work, although it is critical to the work itself. The past is responsible for archiving data archives management personnel and now the computer information management personnel, must know the alphabet, it is not available to be learned by doing experience, except for a small part of this knowledge, the other is manual work, but it is personnel files necessary, is absolutely vital knowledge. Technical personnel may be the largest group of knowledge workers, and may also be the fastest growing group. This group includes most medical care personnel: laboratory chemist, rehabilitation engineer, human light, and ultrasound. Nuclear magnetic resonance (MRI) technicians also include dentists and all dentists related personnel, as well as automotive technicians and people who repair and install machines. In fact, these technical personnel can be regarded as the successors of technical