The Development of Quality Management （质量管理的发展）.pdf

Proceedings of the World Congress on Engineering 2010 Vol III WCE 2010, June 30 - July 2, 2010, London, U.K. The Development of Quality Management Model for Implementation in Thai Organisations P. Kluaypa and S. O. Onuh  Abstract—Quality improvement of companies is necessary to development of tools for the quality improvement be performed continuously to realise the competitive advantage programme. under the global marketplace. Gurus such as Deming, Juran However, the results of TQM implementation by and Feigenbaum introduce the philosophy of Total Quality organisations are diverse. The findings from some past Management (TQM) to implement the quality management programme to accomplish the best practice for organisation. studies indicate that some companies failed in their However, in practice, the Malcolm Baldrige National Quality implementation because they included only satisfaction in a Award (MBNQA) and European Foundation for Quality few areas of TQM implementation. For instance, it was Management (EFQM) models based on the TQM principle are pointed out that the quality improvement program was the actual quality management models that are applied widely hindered to develop further after three years [8]. The in the US and European companies. In this research, a new practitioner