THE SIX SIGMA GREEN BELT SOLUTIONS TEXT（6西格玛绿带解决方案文本）.pdf

THE SIX SIGMA GREEN BELT SOLUTIONS TEXT © 2014 by Bill Wortman - All rights reserved SECTION II SIX SIGMA GOALS - SAMPLE QUESTIONS 2.1. An organized and disciplined approach to problem solving in most six sigma organizations is called: a. SIPOC b. DMAIC c. PDCA d. DPMO Solution: This is a straight forward knowledge question. The only two problem solving approaches listed are DMAIC and PDCA. The tool most closely associated with six sigma is DMAIC (Define, Measure, Analyze, Improve and Control). Plan-do-check-act is another common team problem solving tool. SIPOC (Suppliers, Inputs, Process, Outputs, Customers) is a high level process flow map used in six sigma and DPMO is an acronym for defects per million opportunities. Answer b is correct. Reference: CSSGB Primer, Section II - 4 and 27/31. 2.2. Using six sigma methodology, a company at 4.5 sigma would have a failure rate of: a. 3.4 ppm b. 233 ppm c. 1350 ppm d. 6210 ppm Solution: The six sigma approach allows for a ± 1.5 sigma shift. Answer b represents the 5 sigma level and answer d is the 4 sigma level. Answer c is correct. Reference: CSSGB Primer, Section II - 3 and Section XII - 3. 2.3. From an upper management perspective, what has been the principal motivating factor in embracing six sigma? a. Bottom line results b. Market share growth c. Defect reductions d. Customer focus Solution: Phil Crosby once stated that upper management is interested in money, making money, and not losing money. He said there must be something else, but he never got that far in conversations with them. Answers b, c, and d could be considered to be subsets of answer a. Answer a is correct. Reference: CSSGB Primer, Section II - 4/5. CSSGB