汽车4s店sa维修接待服务顾问详细工作流程（SA auto 4S shop maintenance reception service consultant detailed work flow）.docVIP

汽车4s店sa维修接待服务顾问详细工作流程（SA auto 4S shop maintenance reception service consultant detailed work flow） What is the SA in the 4S store that is sold by car? SA is the abbreviation of the service / service consultant. The customer service in the 4S shop is a job dealing with customers, understanding and improving the customers needs, and ultimately contributing to related transactions. Standard and comprehensive service reception process is not only the bargaining chip for enterprises to win, but also the demand of social development. What are the steps of the SA service / service / service consultant in the automobile 4S shop? Step 1: make an appointment. The most important thing of this step is to make the booking customers enjoy the treatment of the reservation, so as to be strictly separated from the direct entry and maintenance customers. This is a key factor in deciding whether the customer will make another reservation next time. When the company opens, it is difficult to do so. Mainly because of the small volume of business, and the appointment of customers and direct maintenance of the factory from the maintenance time, the difference is not big. How many ways are there to arrange customer reservations?: 1, let customers know the benefits of reservation services. 2 place a notice board in the customer reception area and the guest lounge to remind the customer of the reservation. 3, in the customer visits, tracking, publicity, booking business, so that more customers understand the benefits of reservations. 4, by SA often direct to the factory customers to publicize the benefits of reservations, increase the amount of reservation maintenance. The second step: reception. After the customer stops the vehicle, the driver will take it to the reception area and introduce it to a SA according to the companys requirements. This step is actually a process of communicating with SA, that is, an interrogation process. Several issues should be noted in this process SA: 1, the