汽车维修前台接待流程接待（Front desk reception）.docVIP

汽车维修前台接待流程接待（Front desk reception） Front desk reception After the customer stops the vehicle, the driver will take it to the reception area and introduce it to a SA according to the companys requirements. This step is actually a process of communicating with SA, that is, an interrogation process. Several issues should be noted in this process SA: 1, car maintenance reception process, interrogation time at least 7 minutes 2, automotive maintenance reception process, technical problems, if SA can not solve their own, the workshop must be technical support for help, can not arbitrarily decide. 3, auto repair reception process, inspection vehicles should be careful and careful 4, auto repair reception process, check the vehicle at the same time, in front of the customers shop three sets. 5. make clear to the customer, take away the valuables in the car, and provide customers with bags. The information comes from 606job China automotive talent network Details can refer to this article: Front desk flow of automobile maintenance (detailed steps) Car 4S shop SA/ maintenance / service consultant detailed workflow What is the SA in the 4S store that is sold by car? SA is the abbreviation of the service / service consultant. The customer service in the 4S shop is a job dealing with customers, understanding and improving the customers needs, and ultimately contributing to related transactions. Standard and comprehensive service reception process is not only the bargaining chip for enterprises to win, but also the demand of social development. What are the steps of the SA service / service / service consultant in the automobile 4S shop? Step 1: make an appointment. The most important thing of this step is to make the booking customers enjoy the treatment of the reservation, so as to be strictly separated from the direct entry and maintenance customers. This is a key factor in deciding whether the customer will make another reservation next time. When the company opens, it is dif